Shipping & Delivery
Once you have done your shopping, just how long will it be until you can get your hands on your cakey bakey goods? We know you just want to get baking and decorating straight away, so we're offering various options.
Sugar and Crumbs wants to offer you the best delivery experience possible, however we can only do this with your help. Please ensure you choose the correct option for you. Please take into account your postcode, not all postcodes will be offered a next day service, See Exclusion List below. Also ensure you give the full address correctly, if your business is a home address, just use the home address, do not use the business name, this causes confusions with drivers as they are looking for a business property.
Whilst we give you estimated time frames we do note that our couriers usually deliver quicker than stated, however so you're not disappointed we prefer to give you the longest time frame.
DPD and HERMES are global companies these are our preferred courier service. We work with our couriers to get your goods to your doorstep as soon as we can. Although the vast majority of our customers will get their orders within the actual timeframes, they may vary from region to region. Please, bear in mind if courier has to cross the waters or hike over the mountains, find difficult locations not so easily accessible, then your parcel may take a little longer to arrive:-)
NEXT Working Day (Monday to Friday excluding bank holidays and exclusions*) 98% of Next Working Day deliveries do arrive safely although not guaranteed. . Although our couriers work hard to get to you, even they face every day life issues which could cause a delay to your order. Please, bear in mind if you are planning that most important cake, then prepare to have everything in stock early, it will save a lot of stress:-).
Preparation is key, if you have a cake order, ensure you have all ingredients, packaging, anything else you need at least one week before, being organised will ensure you are stress free when you come to make your beautiful cake. Orders must be placed before 1.30pm to be shipped for next working day delivery Monday to Friday.
We are closed Saturday and Sundays, therefore any orders after 1.30pm on a Friday will be dispatched the following Monday unless it's a bank holiday it will then dispatch the next working day of that week.
Signature - We are all fully aware the signature is never like your own, please note the courier accepts this as your signature and your parcel has been signed for and delivered. The Drivers have GPS trackers on their vehicles therefore they can confirm they were at your location with a signature via GPS.
We cannot replace signed for parcels.
Attempted deliveries if you are not in to sign for your parcel it will be taken away, they will try to deliver 3 times in total, then it is returned to our warehouse, returns can take up to 8 weeks. Upon return we can dispatch again however, you will have to pay for a new delivery or we can refund less handling fee of £10 plus any postage cost if your order was a free delivery.
What is a handling fee? This for returned parcels, we have to check the parcel is complete, re stock all items, notify you the parcel has returned, we have to take into account the original dispatch, the cost and time involved for the whole process. Hence the handling fee will be £10 GBP.
IMPORTANT it is your (the customers) responsibility to supply the full and correct shipping address, orders will be sent to addresses as supplied by you (the customer). We will always try our best to accommodate any amendments to addresses however this cannot always be met due to timescales of dispatch and processing by us to the courier.
You will be liable for the cost of us re-sending the goods if the parcel is returned to us due to incorrect or insufficient address details. Failure to comply with these charges will result in the order being cancelled and refunded; original postage costs will not be returned. Parcels will only be resent once the charges have been met.
Postcodes NOT eligible for next day delivery AB 30-35, 36-38, 41-54, 55-56, BT, FK17-21, G83, GY9, HS1-9, IV1-56, KA27-28, KW0-99, PA20-99, PH15-99, PH15-32, TR21-25, ZE1-3, IM, IV, JE, GY.
Whilst next working day delivery is successful on the majority of occasions, exceptional circumstances can occur whereby the parcel is not delivered on time. If you are concerned about your delivery, you can always contact us.
Certain times of the year are classed as peak periods, November to mid January are these periods including all bank holidays, therefore your order may be delayed for delivery including next working day deliveries these are all beyond anyones control.
GB Mainland Courier DPD and Hermes DPD Mainland UK - Monday to Fridays Premium Signed ServiceOnly. 98% success for next working day delivery. Fully Tracked Service offered. A Email time slot for your delivery (providing you have given your correct email address and mobile mobile number, please note do not use a land line number if using this service).
Locate your driver to see how far away they are. Move delivery time or move to a local collection point. Options available Next Working Day Monday to Friday 98% Success rate Signed for Service Only.
DPD UK Mainland Next Working Day Delivery - Monday to Friday
You must place your order before 1.30pm to be shipped same day
-£7.99 orders UNDER £40 next working day
-£6.99 orders over £40 next working day
-£5.99 Orders over £60 next working day
-Saturday Delivery is £20 per 10 kilos - the price increases due to weight, if you want this option please contact 0161 393 5056 to arrange and confirm shipping.
Hermes UK Mainland, Highland and Islands, Channel Islands, Isle of Man and Northern Ireland Delivery Signed for Service Fully Tracked.
- £4.99 Next Working Day Monday to Friday. 98% Success rate Signed for Service Only. Excluding Scottish Highlands and Islands
-£4.49 3-5 day Tracked and Signed Orders UNDER £15.00.
-£3.49 3-5 day Tracked and Signed Orders OVER £15.00.
-Free 3-5 day Tracked and Signed Delivery Service over £40.
-Local Collection Point nearest to you. Please take proof of ID Passport or Driver Licence and your Invoice.
-Click and Collect from our warehouse Sugar and Crumbs, Unit 6 Southside, Bredbury Industrial Park, Stockport SK6 2SP Monday to Friday 7am - 4.45pm.
Postcodes not eligible for next day delivery
AB 30-35, 36-38, 41-54, 55-56, BT, FK17-21, G83, GY9, HS1-9, IV1-56, KA27-28, KW0-99, PA20-99, PH15-99, PH15-32, TR21-25, ZE1-3, IM, IV, JE, GY. Whilst next day delivery is successful on the majority of occasions, exceptional circumstances can occur whereby the parcel is not delivered on time. If you are concerned about your delivery, you can always contact us.
Until Brexit is competed, we cannot confirm delivery prices, we are working on it though so please bear with us